Quality and Service Management

COS is a customer-oriented company that seeks continuous improvement of its processes in order to deliver high quality and valuable services. As part of this commitment, COS has developed a Quality and Service Management System, taking as a reference the recognized international standards ISO 9001, ISO 20000-1 and ITIL.

The requirements of the Quality and Service Management System are mainly focused on:

Fulfillment of objectives to ensure the provision of quality services and continue to generate business and thus be able to grow as a company.
Compliance with applicable legal requirements and other requirements of our stakeholders.
Ensuring the improvement of customer and stakeholder satisfaction.
Ensure maximum security of information systems, safeguarding at all times the property of the Client and other interested parties. In this way, COS has defined mandatory policies for the company's personnel, as well as for all suppliers involved in the services provided by COS. These policies are reviewed annually by the Management Committee. The Quality and Services policy is based on the following principles:
To know and satisfy the needs and expectations of our Customers, as well as the relevant requirements of the interested parties relevant to the quality management system.
Comply with each and every one of the applicable legal requirements, as well as others subscribed voluntarily.
Promote operational excellence, fostering a culture of continuous improvement and excellence in management in order to increase competitiveness and value creation for the customer and other stakeholders.
To involve all employees of the organization and third parties working on its behalf to participate in the Quality and Service System of the Organization.
To allocate the necessary resources and means to develop the services with the quality levels demanded by its recipients, maintaining an adequate balance between cost and benefit.
To guarantee the training and professional qualification of our personnel through annual training plans.
To make all employees and collaborators aware of the “Customer Centric” culture, aimed at continuously increasing customer satisfaction.
To manage the provision of services in an effective and efficient manner, within a life cycle that allows the continuous improvement of processes, enabling us to be competitive.
Develop all necessary measures to ensure that the quality levels offered by the services are maintained over time, properly managing the incidents that may occur in relation to them.
Constant technological improvement and innovation, aimed at optimizing our processes and with the ultimate goal of increasing the satisfaction of our customers.
Establish Service Level Agreements with each Client and continuously monitor them in order to ensure that all services provided comply with such agreements.
Guarantee the continuity and availability of our services to the Client.
Analyze the information security risks of all services provided by the organization, and establish the necessary controls to mitigate the identified risks. These security controls will be developed according to the guidelines contained in the Information Security Management System.

COS is responsible for ensuring that its Quality and Services Policy, integrated within its management system, is understood, implemented and updated at all levels of the organization, and is available to all relevant stakeholders.

COS is committed to continuously improve the effectiveness of the Management System and its services, by establishing and monitoring objectives and indicators, conducting audits and periodic reviews.

- Quality Policy
- Policy for the management and improvement of services